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Returns, Exchanges and Company Disclaimer

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Shopping on the internet can be a scary thing.  To ease your concerns, we do accept returns and exchanges.  However, we do have a few policies..... 

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Customers who are able to shop in our retail store have the opportunity to "see and try" a dress before making a purchase.  Due to the nature of weddings and other formal events, we do not allow returns or exchanges on purchases made in our retail store.  However, our internet customers do not have this same opportunity to "see and try" before making a purchase.  For our internet customers only, we are willing to accept returns and exchanges under the following conditions.  Please take the time to read and understand these policies, as failure to be informed of this information is not a reason to dispute a return or exchange.  We may find the need to review/revise this policy at any time.  Any and all changes will be posted here.
~THIS PAGE LAST UPDATED ON January 5, 2005~

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Let's try to make this simple.  Most items can be returned or exchanged for any reason - or no reason at all under the following 2 conditions:

1.  Items MUST be postmarked within 10 days from the day the package left the store.

2.  Each returned order must have a return authorization number clearly marked on the outside of the box.  Packages postmarked after the 10 day time frame OR without a return authorization number will be automatically refused.  No exceptions. 

The following policies apply to all returns and exchanges that meet the 2 conditions listed above:

• Shipping costs and a 20% restocking fee will be deducted from the amount of your refund. 

• The customer is responsible for the cost of shipping the item back to us.

• "Designer" dresses, First Communion items, Shoes, "Dye Lot Matches", Clearance and Christening gowns cannot be returned or exchanged. 

• The returned item must be in perfect, resalable condition.  The tags must be intact, with no signs of wear or lingering odors.  Please include the original hanger and garment bag with your return.

• If the dress is in resalable condition but requires pressing or other work due to poor packaging by the customer, the cost of such work will be deducted from the amount of the refund issued.  Poor return packaging may result in NO REFUND. 

• Returns or exchanges will not be accepted after the "wear date / need date" as listed on the order form--regardless of the regular time frame for returns or exchanges.

RETURNING UNACCEPTABLE ITEMS

If the item is NOT in good condition upon its return (odors, tags missing, obvious signs of wear, etc.), the customer will be notified that  that the return is not acceptable.  These situations will be handled on a case-by case basis--the customer may or may not get a refund.  

DISCLAIMER

At Water Lily Kids, we make every effort to provide excellent service to our customers.  However, we cannot be held responsible for inaccurate information that is provided to us by the customer, the actions of the mail carrier or shipper, or the ability of the customer to receive and read important email messages from us.  If there is a problem with any order that comes about as a result of an action by a third party that is completely out of our control, we will not be held responsible.  In addition, we reserve the right to refuse service to anyone.

Items are generally available within the time frames stated on each product page.  However, due to seasonal overloads and the possibility of backorders, delivery times may be extended beyond the normal time frame.  For this reason, we STRONGLY encourage you to purchase rush services if your wear date / need date is close to the minimum time frame allowed for delivery.  Example:  if a Tip Top gown is generally available in 4-6 weeks, and your wear date is in 4 (or 5) weeks--PURCHASE RUSH PROCESSING.

Do not judge the color of a gown when looking on a computer.  Computer monitors vary and may not display colors correctly.  Ivory comes in many shades ranging from very light (almost white) to very dark (creamy-yellow).  Please keep this in mind when ordering.

Several dresses in a color other than white must be cut from the same bolt of fabric to ensure a color match, making them "special order" items.  These items must be ordered on 1 ticket so that we can request the color match from the manufacturer.  These "special order" items cannot be returned or exchanged. 

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